FAQs

How does the payment plan work?
PREMIER has made cruising an easy and affordable experience. You have two different ways of paying for your cruise, you may pay in full, or take advantage of our no-interest, monthly payment plan. Our monthly plan is easy to set up — pay a $150 deposit per person and the rest of the balance is divided evenly over the remaining months until your cruise. This payment will be an automatic payment on your credit card or debit card.

What travel documentation do I need? 
Proper travel documentation is required at embarkation and throughout the cruise and is the responsibility of the guest. Any guest traveling without proper documentation will not be allowed to board the vessel and no refund of the cruise fare will be issued. U.S. citizens are encouraged to show a U.S. passport. If they do not have a passport, they should be prepared to provide a valid government-issued photo ID (i.e. Driver’s License) and proof of U.S. citizenship in the form of a government-issued (not hospital issued) U.S. birth certificate. It is important that guest names on travel documents be identical to those on the cruise booking. Otherwise, proof of name change (i.e. a marriage license) OR a valid driver’s license or government-issued photo ID must be presented. For further information on documentation for U.S. citizens see U.S. Customs and Border protection.
For further information on documentation for Non-U.S. citizens go to www.iatatravelcentre.com/travelinformation.

In order to serve our customers better, Premier has partnered with A Briggs Passport and Visa Expeditors. If you need to order a new passport, renew a passport, replace a lost or stolen passport, or update your passport, A Briggs works with the U.S. Passport Agency and foreign embassies and consulates to secure passports as quickly as 24 hours.

What is the Cruise Age Policy?
The minimum age to sail unaccompanied on sailings originating in North America is twenty-one (21). No Guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest’s age is established upon the first date of sailing.

This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples, and for active duty members of the United States or Canadian military.

Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.

INFANT POLICY
Infants sailing on a cruise must be at least six months old as of the first day of the cruise.

Please be aware that guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.

Can I cruise if I am pregnant?
Cruise lines cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruise tour. All guests are required to sign a health questionnaire at check-in to ensure they are aware of the pregnancy policy.

Does PREMIER book hotel and airline reservations?
No, but we do have partnerships with companies that provide those services. Check the FAQ section of the website of the event you are booking for more information about those services.

Is travel insurance necessary?
Common travel problems like flight delays, travel injuries and illnesses, unpredictable weather and lost or stolen luggage are why today’s smart travelers travel with a Travel Guard® travel insurance plan.

Top Ten Reasons To Travel with a Travel Insurance Plan 

  1. You have to cancel your trip due to an unexpected event such as bad weather, an illness in the family, involuntary job loss or the financial default of your airline, cruise line or tour operator.
  2. You have to return home early due to an unexpected emergency such as an illness or death in the family.
  3. Your luggage is lost or delayed, forcing you to purchase necessary essentials or prescription medications.
  4. Your sporting, camping or adventure equipment is damaged or stolen.
  5. You become ill or injured and learn that your healthcare plan doesn’t cover you outside the U.S.
  6. You need an emergency medical evacuation due to an accident or sudden illness.
  7. You run into flight delays and miss a portion of your trip or cruise.
  8. You have to evacuate your resort due to an unexpected hurricane or storm.
  9. You lose your passport, leaving you stranded abroad.
  10. Your rental car is damaged leaving you responsible for the repair costs.

All deposits and payments are non-refundable. Travel insurance is available through Travel Guard. Be sure to follow the link for the best coverage on your vacation – travelguard.com.

You can also purchase a policy by calling (800) 826-1300 and mentioning ‘Premier’ or ‘132517’ for the best coverage.

PLEASE NOTE: Travel Guard is an independent Travel Insurance Agency.

What documents do I need to travel to Israel?
You need is a passport that’s valid at least six months longer than your date of arrival in Israel. (For stays up to three months, you don’t need a visa

Do I need vaccinations to visit Israel?
Israel has world’s highest number of doctors per capita, and a very modern healthcare system. No vaccinations are required to visit Israel. Most standard over-the-counter equivalent of North American drugs are available in Israel. You may bring your standard prescription drugs with you. If you need to bring syringes and vials of medicine – bring a letter from your doctor attesting to your needs. Travel insurance (including medical coverage) is recommended for all foreign travel.

What to pack for an Israel trip?
Casual attire works for everyday sightseeing.  Bring good walking shoes and layers. Some religious sites require modest dress (arms and legs covered, and, occasionally, no pants for women). Don’t forget your swimsuit and water shoes, for the Dead Sea.

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